SERVICES
The ability to deliver timely, quality customer care is a crucial factor to a company’s success. Calltronics can deliver this quality customer care for your company. We are rapidly deploying a scalable suite of multi-lingual services to meet your clients’ needs.
Calltronics provide its clients with expertise, technology, and quality. Our unique CRM methodology, people, and topology ensure that all of your customer care needs can be expertly and cost-efficiently managed.
Some of the popular Customer Support segments:
1. Order status
2. Account Maintenance
3. Service Dispatch
4. Customer Relations
5. Returns Management
Technical Support Services
Successfully delivering reliable technical support is a major contributor in retaining customers. Calltronics help companies stay on top with our state-of-the-art technical support centers. Our custom-tailored technical support services solve your customer care challenges. Our technical expert can use and support multi-platforms and leading technologies, all with personalized care.
1. Installation Support
2. Up & Running Support
3. Trouble shooting
4. Usage support (“How To”)
5. Web Chat
6. Technical Help Desk
Marketing Support Services
Calltronics Marketing Support Services (CMSS) can help your company generate revenue and increase customer satisfaction in a far better way. Calltronics brings about concrete results to every aspect of your marketing campaign, with a focus on helping your company targets and acquiring new customers. Our process begins with market research, lead management, order processing, and extends to comprehensive delivery of inbound and outbound business to consumer or business to business services. Our methods and expertise deliver results for your company.
1.Inbound and Outbound Telemarketing
2. Lead Generation Programs
3. Surveys
4. Telesales Up sell/Cross Sell Programs
4. The best public policy is made when you are listening to people who are going to be impacted. Then, once policy is determined, you call on them to help for what you sell it.
5. Market Research
Enterprise Support Solutions
Successful use of changing technology involves training and documentation, implementation and support- all, which we can provide for your company in an expert and cost-efficient manner. With our expertise & our Enterprise Support Solutions give you the competitive advantage your business needs to trim operating costs, increase employee productivity, and increase the efficiency of your internal operations. Whether you need the delivery of customized training programs, expert technical resources, or helpdesk support, Calltronics is there to support you and provide you with real solutions.
Corporate Help Desk Service
Calltronics has a flexible, efficient, and cost-effective solution for your internal support requirements. Whether you need skilled IT personnel(s) to empower your existing staff or a managed outsourced solution, we have the quality solutions to meet virtually any need.
Our Helpdesk provides centralized information and support management services that solve system problems, IT operational issues, and track usage. Our highly trained personnel, answer questions about using your products, using standard software products, accessing your system, and route specific requests to your designated contacts. Our representatives are trained to be your representatives. Calltronics has the answers, consistently, when your clients really need them.
1. Staff Augmentation Services
2. Outsourced Services